Privacy Policy
Last updated: February 2026
This Privacy Policy explains how Voxlinks (“we”, “us”, “our”) collects, uses, discloses, and safeguards information when you access or use voxlinks.com and our AI-powered conversational automation platform (the “Services”).
Voxlinks provides software tools that enable businesses to design and deploy AI voice and chat agents for customer engagement and workflow automation.
1) Who We Are
Voxlinks is a cloud-based software platform delivering conversational AI automation capabilities, including voice and chat agent orchestration, integrations, and analytics.
2) Information We Collect
We may collect the following categories of information:
- Account & Contact Information: name, email address, company name, role, and login credentials.
- Usage & Platform Data: agent configurations, interaction metadata, API usage, system logs, and analytics data.
- Interaction Content: voice or text content processed through AI agents solely for service delivery, analytics, and platform improvement.
- Technical Data: IP address, browser type, device identifiers, operating system, and session data.
3) How We Use Information
- Provide, operate, and maintain the Services;
- Configure and deploy AI automation agents;
- Monitor performance, reliability, and security;
- Improve platform features and AI capabilities;
- Provide customer support and communications;
- Prevent fraud, abuse, or unlawful use;
- Comply with legal and regulatory obligations.
4) Legal Basis / Grounds
We process personal data to deliver requested Services Contract, maintain platform security Legitimate Interests, and comply with legal obligations Legal Obligation.
5) Cookies & Tracking
We use essential cookies and similar technologies required for core platform functionality, authentication, and security. We do not use advertising cookies. If analytics or non-essential cookies are introduced, this Policy will be updated accordingly.
6) How We Share Information
- Service Providers: hosting, cloud infrastructure, analytics, logging, and support vendors.
- Payment & Compliance Partners: where billing or Merchant of Record services are enabled.
- Legal Authorities: when required by law or to protect rights and security.
7) International Data Transfers
Data may be processed in jurisdictions where our infrastructure or service providers operate. Appropriate safeguards are implemented to protect such transfers.
8) Data Retention
We retain personal data only as long as necessary to fulfill operational, contractual, legal, and security purposes.
9) Your Rights
You may request access, correction, or deletion of your personal data, subject to applicable law. Requests can be submitted to admin@voxlinks.com.
10) Security
We implement administrative, technical, and organizational safeguards, including encryption, access controls, and monitoring to protect data.
11) Children’s Privacy
Our Services are not directed to individuals under 16. We do not knowingly collect data from children.
12) Changes to This Policy
We may update this Privacy Policy periodically. Updates will be posted on this page with a revised “Last updated” date.