Terms of Service
Last updated: October 2025
Welcome to Voxlinks (“we”, “our”, “us”). By accessing, registering, or using our services at voxlinks.com (the “Service”), you agree to these Terms of Service. Please read them carefully before use.
1. Acceptance of Terms
By creating an account or using Voxlinks, you confirm that you are at least 18 years old and capable of entering into a binding agreement. If you use Voxlinks on behalf of a business or organization, you represent that you have authority to bind that entity to these Terms.
2. Description of Service
Voxlinks provides an AI-powered voice communication and automation platform, which may include:
- Real-time Speech-to-Text (STT), Text-to-Speech (TTS), and LLM-driven conversational automation
- SIP / PSTN telephony and call routing
- API connectors and workflow integrations
- Analytics dashboards and hosted SaaS tools
We may update, enhance, or discontinue specific features at any time with or without prior notice.
3. Use of Service
You agree to:
- Use Voxlinks only for lawful purposes;
- Not transmit spam, malware, or engage in fraudulent, abusive, or harassing activity;
- Not attempt to disrupt or compromise system security or other users’ data;
- Comply with all applicable data-protection and telecommunication laws.
We reserve the right to suspend or terminate accounts that violate these terms or our acceptable-use policy.
4. Accounts and Security
You are responsible for safeguarding your login credentials and all activity under your account. Notify us immediately at support@voxlinks.com if you suspect unauthorized access or account compromise.
5. Subscriptions, Payments & Refunds
- Paid subscriptions are securely processed through Paddle, our Merchant of Record.
- All fees are billed in USD (or as otherwise stated).
- Refunds: Voxlinks offers a full refund within 14 calendar days of purchase—no questions asked. Refunds are issued via Paddle to the original payment method.
- Subscriptions renew automatically unless canceled before the renewal date.
- We may update pricing or features with reasonable notice via dashboard or email.
6. Data Privacy
Our collection and processing of personal data are described in our Privacy Policy. By using Voxlinks, you consent to such processing in accordance with that policy.
7. Intellectual Property
All software, trademarks, content, and materials on Voxlinks are owned by Voxlinks or its licensors. You may not copy, modify, resell, or create derivative works from any part of the Service without our prior written consent.
8. Third-Party Services
Voxlinks integrates with trusted third-party providers (e.g., Twilio, Deepgram, OpenAI, ElevenLabs). We are not liable for outages, performance issues, or data loss resulting from such third-party services.
9. Limitation of Liability
The Service is provided “as is” and “as available.” To the fullest extent permitted by law, Voxlinks and its affiliates shall not be liable for any indirect, incidental, consequential, or punitive damages arising from your use of the Service.
10. Termination
We may suspend or terminate your account if you breach these Terms or misuse the platform. Upon termination, your right to access Voxlinks ends immediately.
11. Governing Law
These Terms are governed by and construed in accordance with the laws of Pakistan (or your local jurisdiction where applicable). Disputes will be resolved in the courts of Lahore, Pakistan.
12. Contact Us
For questions, feedback, or support: